Terms of service

Terms of Service

Updated: July 2026

This website is operated by LUMUWA through lumuwacare.com. Throughout the site, the terms “we”, “us” and “our” refer to LUMUWA. By accessing our website or purchasing from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you may not access the website or use our Services.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your place of residence. You may not use our products or Services for any illegal or unauthorized purpose, and you must not violate any applicable laws while using our website.

2. General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

3. Accuracy of Information

We make reasonable efforts to provide accurate and current information on our website. However, we do not guarantee that all information is complete, accurate, or up to date. Any reliance on the material on this site is at your own risk.

4. Modifications to Services & Prices

Prices for our products are subject to change without notice. We reserve the right to modify, suspend, or discontinue any part of the Service at any time without notice.

5. Products & Services

Certain products may be available exclusively online and may have limited quantities. These products are subject to return or refund only in accordance with our Return & Refund Policy.

We make every reasonable effort to display product images, colors, dimensions, features, and descriptions accurately. However, product appearance may vary slightly depending on your device display, lighting, and manufacturing updates.

LUMUWA products are intended for personal cosmetic and wellness use and are not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary between individuals.

6. Product Use

You agree to use our products only as instructed in the product guide, packaging, or instructions provided on our website. You are responsible for reviewing all usage directions, warnings, and recommendations before use.

Discontinue use if you experience discomfort, irritation, or an unexpected reaction. Customers with medical conditions, implanted electronic devices, or specific health concerns should consult a qualified healthcare professional before using electronic beauty devices.

7. Billing & Account Information

You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all purchases made through our store. We reserve the right to refuse, limit, or cancel any order at our sole discretion.

8. Third-Party Tools & Links

We may provide access to third-party tools, applications, payment processors, or links that are not controlled by us. We are not responsible for the content, accuracy, availability, policies, or practices of third-party websites or services.

9. User Comments & Submissions

If you submit comments, feedback, reviews, photographs, videos, suggestions, or other materials, you agree that we may use, edit, publish, reproduce, or distribute them in accordance with applicable law. You are responsible for ensuring that your submissions do not violate any third-party rights or applicable laws.

10. Personal Information

Your submission and use of personal information through our store are governed by our Privacy Policy.

11. Errors, Inaccuracies & Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, shipping charges, transit times, or availability. We reserve the right to correct such errors, update information, and cancel orders when necessary.

12. Prohibited Uses

You are prohibited from using the website or its content for unlawful purposes, violating laws or regulations, infringing intellectual property rights, submitting false or misleading information, transmitting malicious code, collecting personal information from others, spamming, phishing, scraping, or interfering with website security or operation.

13. Disclaimer of Warranties & Limitation of Liability

Our Services and products are provided “as is” and “as available,” except where expressly stated otherwise. We do not guarantee that the Service will be uninterrupted, secure, error-free, or that individual product results will be identical for every customer.

To the maximum extent permitted by applicable law, LUMUWA and our directors, employees, affiliates, partners, suppliers, and service providers shall not be liable for indirect, incidental, punitive, special, or consequential damages arising from your use of the Service or products purchased through the Service.

14. Indemnification

You agree to indemnify and hold harmless LUMUWA and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from claims arising from your breach of these Terms or violation of applicable law or third-party rights.

15. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the remaining provisions shall remain valid and enforceable.

16. Termination

These Terms remain effective unless terminated by either you or us. We may terminate or suspend your access to our Services if we reasonably believe you have violated these Terms.

17. Entire Agreement

These Terms of Service, together with any policies published on our website, constitute the entire agreement between you and LUMUWA regarding your use of our Services.

18. Governing Law

These Terms of Service and any separate agreements through which we provide Services shall be governed by and interpreted in accordance with the applicable laws and regulations governing our business and the customer's statutory consumer rights.

19. Changes to These Terms

We reserve the right to update, change, or replace any part of these Terms by posting revisions on our website. Your continued use of the website following any changes constitutes acceptance of the updated Terms.

Contact Information

LUMUWA | Beauty Technology & Wellness

Email: support@lumuwacare.com

Website: lumuwacare.com