Shipping policy

Shipping Policy

Updated: July 2026

At LUMUWA, we're committed to delivering your order safely and efficiently, wherever you are. Below you'll find everything you need to know about our shipping process.

1. Worldwide Shipping

We proudly ship to customers worldwide.

• Free Standard Shipping on all orders.
• Shipping availability may vary depending on your location and local carrier coverage.

2. Order Processing

Orders are processed within 1–3 business days after payment confirmation.

During holidays, promotional events, or periods of high demand, processing times may be slightly extended.

3. Estimated Delivery Times

After your order has been dispatched, estimated delivery is:

• United States & Canada: 5–10 Business Days
• United Kingdom: 5–10 Business Days
• Europe: 5–10 Business Days
• Australia & New Zealand: 6–12 Business Days
• Rest of the World: 6–15 Business Days

Delivery estimates are provided as guidelines and may vary due to customs clearance, weather conditions, local carriers, or other circumstances beyond our control.

4. Order Tracking

Once your order has been shipped, you'll receive a shipping confirmation email with your tracking information.

Tracking details may take up to 48 hours to update after your order has been dispatched.

5. Customs & Import Duties

Depending on your country's regulations, customs duties, import taxes, or additional fees may apply. These charges are determined by local customs authorities and remain the responsibility of the customer whenever applicable.

6. Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. LUMUWA is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.

7. Lost or Delayed Packages

If your package appears delayed beyond the estimated delivery timeframe, please contact our support team. We'll gladly work with the shipping carrier to investigate the shipment and help resolve the issue as quickly as possible.