Privacy policy

Privacy Policy

Updated: July 2026

This Privacy Policy describes how LUMUWA, operating through lumuwacare.com, collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.

By using or accessing our Services, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use or access our Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or regulatory obligations. Any updates will be posted on this page with the revised update date.

2. Personal Information We Collect

The types of personal information we collect depend on how you interact with LUMUWA. This may include:

• Contact details: name, email address, phone number, billing address, and shipping address.
• Order information: products purchased, payment confirmation, delivery details, and order history.
• Account information: username, password, preferences, and account activity.
• Shopping information: products viewed, added to cart, saved, or purchased.
• Customer support information: messages, inquiries, photographs, videos, or other information you choose to share with us.

3. Cookies & Usage Data

We automatically collect certain information about your interaction with our website, including device information, browser information, IP address, network connection, pages visited, products viewed, and other website usage data.

We use cookies, pixels, and similar technologies to operate and improve our website, remember your preferences, analyze performance, understand customer activity, and support marketing and advertising activities.

4. Information From Third Parties

We may receive information from trusted third-party service providers that help us operate our store and provide our Services, including Shopify, payment processors, fulfillment partners, shipping carriers, analytics providers, advertising platforms, and customer support tools.

5. How We Use Your Information

We use your personal information to operate, improve, and protect our business, including to:

• Process payments and fulfill customer orders.
• Arrange shipping, delivery, returns, and refunds.
• Send order confirmations, tracking updates, and service communications.
• Provide customer support and respond to inquiries.
• Personalize and improve our website, products, and customer experience.
• Detect, prevent, and investigate fraud, abuse, or security incidents.
• Send marketing communications where permitted by applicable law.
• Comply with applicable legal and regulatory obligations.

6. How We Share Personal Information

In certain circumstances, we may share personal information with third parties for legitimate business purposes, including:

• Payment processors and fraud prevention providers.
• Shipping, logistics, warehousing, and fulfillment partners.
• Customer support and communication platforms.
• Website hosting, analytics, advertising, and marketing partners.
• Shopify and other ecommerce service providers.
• Professional advisers, including legal and accounting providers.
• Legal, regulatory, or government authorities when required by law.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

7. Marketing Communications

Where permitted by law, we may use your contact information to send promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message. You may still receive transactional communications related to your orders or customer support requests.

8. User-Generated Content

Our website may allow customers to submit product reviews, photographs, videos, or other user-generated content. Content submitted to a public area of the website may be visible to other users.

Please avoid sharing sensitive or personal information in publicly visible reviews or submissions.

9. Third-Party Websites

Our website may contain links to third-party websites, applications, or platforms. LUMUWA is not responsible for the privacy practices, content, accuracy, availability, or security of websites that are not operated or controlled by us.

We recommend reviewing the privacy policies of any third-party website you visit.

10. Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe that a child has provided personal information to us, please contact us so we can take appropriate action.

11. Security & Retention

We use reasonable administrative, technical, and organizational safeguards to help protect your personal information. However, no method of internet transmission or electronic storage is completely secure.

We retain personal information only for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

12. International Data Transfers

Because we operate internationally and work with service providers in different countries, your personal information may be transferred, stored, or processed outside your country of residence.

Where required, we take reasonable steps to ensure that international transfers are handled in accordance with applicable data protection laws.

13. Your Rights & Choices

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of your personal information.
• Request a copy or transfer of your personal information.
• Restrict or object to certain uses of your information.
• Withdraw consent where processing is based on consent.
• Opt out of promotional emails using the unsubscribe link.

We may need to verify your identity before processing certain privacy requests. You may exercise your rights by contacting us using the information provided below.

14. Complaints

If you have concerns about how we collect, use, or protect your personal information, please contact us so we can review your concern.

Depending on your location, you may also have the right to submit a complaint to your local data protection or privacy authority.